Help & Support
Find useful resources and ways to contact support below
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Those all important FAQs
Answers to your Haia questions
Nope! Haia is completely browser based, you won’t need to download an app or any software to use it.
Just click on your name in the top right corner, this will take you to your account, where you can edit all your details. Don’t forget to press save!
All you need to enter is your email address, first name, last name and preferred language! There’s a few other non-compulsory fields you can fill in if you want to.
You can read the full blog about setting up an event here. This covers everything step by step.
If you’ve been sent a link for an instant meeting, just click the link! If you’ve never used Haia before, you’ll need to create an account – which takes seconds, honest!
Underneath ‘stage’, you can begin with the plus symbol and add an ‘intro/outro’. This will allow you to introduce yourself, your event and speakers!
Once you’ve created your event, you can head to ‘Edit event details’ and add a spreadsheet (CSV format) of event invitees email addresses. Or you can click ‘Audience’ and ‘Invite attendees’ to manually enter an email address. Alternatively, you can share the link and let people sign up to your event.
You’ll need to have an invite to present. The event creator will assign you as a presenter, you’ll get an email to confirm this. You’ll just need to follow the link in the email, at the time of the event you’ll be able to share your screen and turn on your camera. Press the green play button to begin presenting. If you haven’t got an account beforehand you’ll be prompted to set up an account from the link in your email.
You might be experiencing connection issues. Try moving your device closer to the router. Make sure all updates on your device are finished, using an ethernet cable will help your connection to be more stable. You should also ensure other instant meet applications are closed so they don’t interfere with Haia. If you need more help, visit the Help & Support page.
In order to present, you’ll need to allow Haia permission to your camera and microphone. You’ll only need to do this once per browser. You can find more information here.
No, if you’re just attending, you won’t get a pop up that asks for permission for access to your camera or microphone. You can find more information here.
High Contrast Mode
Enabling this will set the website to high contrast backgrounds and text.
Turn off Animations?
This allows you to turn off the flying/fading/zooming animations across the website.