You might be experiencing connection issues.

Don’t panic, we have a few tips and tricks to get you back up and running, so you can enjoy your event! Here’s a few things to try first:

  • Try moving your device closer to the router.
  • Make sure all updates on your device are finished.
  • If you have an ethernet cable, using this will help your connection to be more stable.
  • Close any other instant meet applications, so they don’t interfere with Haia.
  • Use an online bandwidth test to see the speed of your internet connection, you should be aiming for a minimum bandwidth of around 16mb.
  • Connecting to a hotspot rather than WiFi, if there is one available.
  • You can also try refreshing the page.


If you’re in an office environment, you can try any of the above. If you’re still experiencing issues, try contacting the IT department.

If none of the above have worked for you, and you don’t believe it’s an internet connection issue – please let us know here. A smooth running event is important to us! One of the team will get back to you as soon as possible.

About Tom

CEO & Co-Founder

Tom is passionate about events on Haia, especially esports. Tom enjoys swimming and climbing in his spare time. Get in touch with him to discuss any events you'd like to run!

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